Readers’ comments to my “waiter there’s plastic in my soup” piece, were varied and interesting. (I wonder if most people are quite as bold and polite as they say they are. After the fact, everything is easy.)
My feelings remain mixed. But a) I did tell the server immediately, and I didn’t think it was my responsibility to then go tell the manager; b) I was the guest of someone else, who didn’t care about the charge, so arguing about that seemed far more trouble than it was worth (and anyway, the right thing for the restaurant to do was to comp the meal, for anyone); c) no, I won’t go there again; and d) yes, I’ve told my friends the name of the place.
That’s different from making it public, however, and I remain convinced – if not adamantly so – that I should not. (I might change my mind.) As one reader has said, “That strikes me as an unfortunate missed opportunity for the restaurant to do the right thing – especially if the food was otherwise worth eating.”
We’re going to give them that opportunity now: I’ve emailed the restaurant, anonymously, and invited them to respond publicly to the post. For what that’s worth – which I’m sure isn’t much. (Interestingly, I received two emails from midtown restaurant owners asking if theirs was the guilty party; neither was.)
On a not-unrelated topic, of special interest to New Yorkers and visitors, see this piece in the Times about the health department’s new website, which reveals some details about the dirty side of the restaurant business.